Response Support Specialist — Colorado Springs, CO

Description:

This position provides prescribed counsel, direction and follow up to field calls that are level-one and level-two in nature. The response support specialist will assist the response team coordinator in organizing and equipping the incident response team.

Responsibilities:

Child Abuse Reporting
  • Serve as a support person to manage and advise field staff regarding child abuse or neglect situations.
  • Procedure/Resolution — Calls may necessitate directing Young Life staff to contact the Department of Social Services (DSS) or Child Protective Services (CPS). Given the severity of the situation, the area director and/or the regional director may need to be contacted.
  • Offer thoughts on safety plans, local resources and support.

Kids Issues

  • Serve as a support person to manage and advise field staff regarding “kids issues.” These calls may include but are not limited to the following:
    • Self-harm, suicide threat or attempt, eating disorders, violence, grief, pregnancy, abortion, alcohol, drugs and crimes involving kids.

  • Procedure/Resolution — Level-one calls of this nature involve judgment calls regarding whom to contact. Those that might need to be notified included parent(s) or guardian, Young Life area staff person including the area director, police or law enforcement.

Volunteer Misconducts

  • Support person to manage and advise field staff regarding volunteer misconducts (safety, sexual and/or financial).
  • Procedure/Resolution – Level-two calls may necessitate directing Young Life area staff to contact the police or local law enforcement, the regional director and/or the divisional SVP.

Training and Counsel

  • Provide counsel and guidance to incident responder I as necessary.
  • Seek out and complete continued training opportunities for incident responders.

Documentation and Administration

  • After each call, provide accurate documentation of all level-one and level-two calls using the incident call form and send to the response team coordinator.
    • The incident responder is required to follow up with the caller to ensure that he or she completed the necessary procedures regarding the reported incident (e.g., did the caller call CPS?).

  • Documentation and tracking of time spent on each call is required and will be used to track payment for the incident responder’s time.
  • Assist response team coordinator with database maintenance.
  • Assist response team coordinator with the creation and ​distribution of training materials to the field and camping (Red Notebook, New Procedures, etc.).
  • Help coordinate monthly meetings, trainings and schedules for incident responders.

Women’s Leadership Network

  • Provide administrative support to the Women’s Leadership Network (WLN).
  • Assist the director of WLN in planning executive team meetings and also attend these meetings.
  • Assist the executive team in rolling out new projects to the field.

Qualifications:

Education
  • College degree in related field preferred.
  • Training on counseling coaching and/or spiritual direction.

Working Conditions

  • Some travel may be required.

Experience/Qualifications Required for the Job

  • Previous Young Life staff or leader experience working with kids is a must.
  • Working knowledge of how to report and/or respond to abuse reporting incidents.
  • Proven ability to remain confidential with sensitive information.
  • Proven track record of professional and relational customer service interactions.
  • Flexibility with schedule is a must.
  • Availability to be on call during regular and non-business hours to include nights and weekends.
  • Enter into each situation in a relational manner with staff – not just procedural, but caring for the individual.

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.


Benefits:

  • Full-time salary based on education and experience.
  • Young Life benefits including medical, dental, vision and life insurance.
  • Paid vacation and sick leave.
  • 401(k) matching plan and pension contributions.

How To Apply: