Personnel Manager — Colorado Springs, CO


This position is responsible for providing consultation and coaching on staff relations, performance management and staff discipline congruent with Young Life’s policies and procedures, Young Life’s culture and within the guidelines of federal and state law. ​


Staff Relations
  • Engage employment matters by listening intently and collecting information from multiple viewpoints, giving consideration to those involved. 
  • Provide counsel and coaching to staff and supervisors navigating a variety of personnel matters including but not limited to the following: 
    • Conflict resolution.
    • Harassment, discrimination, divorce and faith and conduct policies.
    • Leave accommodations.
    • Progressive discipline plans.
    • Terminations and severance considerations.

  • When staff misconduct is reported, inform the vice president of Human Resources and document the process.
  • Ensure the consistency in the application of Young Life policy and procedures in any given situation. 
  • Collaborate with Audit and Risk Management in fraud investigations, including working with supervisors to gather necessary documentation and provide coaching regarding any necessary disciplinary action.
  • Develop training opportunities to support supervisors’ leadership and staff development growth.
  • Manage and maintain the missionwide exit survey process, including reviewing exit survey data and generating reports reflecting trends and metrics, while engaging others as appropriate.
  • Conduct exit interviews as requested and following up with senior leadership regarding systemic or supervisory concerns.

Performance Management Systems

  • Manage and ensure the effectiveness of Young Life’s core performance management processes.
  • Train, promote and communicate performance management philosophy and resources to supervisors.
  • Track performance management usage to ensure compliance and consistency throughout the mission. 
  • Conduct a yearly audit of the performance management program to determine utilization and effectiveness.
  • Coach supervisors when requested on the use of the Performance Improvement Plan (PIP).
  • Design and implement the use of Individual Development Plans.

Career Development and Succession Planning

  • Examine successful efforts for moving staff toward expanding roles and leadership opportunities.
  • Develop strategies and communication with senior leadership to ensure effective succession planning.
  • Coordinate the development of a process to match high potential staff with new opportunities.


Working Conditions
  • Office environment.
  • Occasional travel required.


  • Bachelor's degree in an applicable field is preferred (e.g., Human Resources, Business Management, Law, Psychology, etc.).
  • Advanced degree or specialized certifications in areas of management, psychology or supervision strongly preferred. 

Experience Required/Desired

  • Minimum five years of supervision experience in a variety of roles, supervising multiple staff.
  • Minimum five years of experience on Young Life staff (preferred regional level or above).
  • Exceptional communication skills: listening, verbal, written and presentation.
  • Ability to exercise sound judgment and make decisions in a manner consistent with position requirements and Young Life mission statement and values.
  • Proven leadership and coaching skills.
  • Demonstrated business maturity and presence.
  • Preferred experience in the application of employment law a plus.
  • Solid business acumen fused with a customer-service orientation.
  • Ability to manage projects from needs assessment through implementation and provide ongoing oversight.
  • Ability to maintain confidentiality in all matters related to this position.
  • The ability to build and maintain effective rapport with teammates, employees and mission leadership.
  • Effective use of business software such as Microsoft Office required.

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.


  • ​​Full-time salary based on education and experience.
  • Young Life benefits including medical, dental, vision and life insurance.
  • Paid vacation and sick leave.
  • 401(k) matching plan and pension contributions.

How To Apply: